1. Which leadership style could be considered the ‘odd one out’?

1. participative
2. democratic
3. autocratic
4. transformational

2. Which of the following are the five most common approaches to managing conflict?

1. avoiding, confronting, compromising, collaborating, competing
2. avoiding, confronting, competing, accommodating, collaborating
3. avoiding, competing, compromising, accommodating, collaborating
4. avoiding, confronting, compromising, collaborating, accommodating

3. According to Goleman (2005), emotional intelligence consists of the following:

1. self-awareness, self-management, social awareness, social skills
2. self-management, self-confidence, self-control, regulation of others
3. social awareness, social skills, regulation of self, regulation of others
4. empathy, self-respect, confidence, social skills

4. The factors which are known to enhance personal resilience are ______.

1. peer support, good communication skills, ability to recognize personal weakness
2. access to counselling, opportunities to talk about own feelings
3. strong family support, self-confidence, capacity to manage strong feelings and impulses
4. good coaching and mentoring

5. What does the term ‘risk management’ in healthcare mean?

1. avoiding any form of practice which could deem to be a risk to patients, staff or family members
2. identifying causes of accidents and dealing with those responsible
3. completing relevant paperwork (e.g. falls risk assessment, etc.)
4. practising safely, anticipating and preventing potential problems, learning from incidents, near misses and patient complaints