Chapter 9: Developing practice and managing change

Web Link 1: The LEAN Enterprise Academy

Description: The Lean Enterprise Academy is a not for profit organisation with an aim to develop and disseminate knowledge of lean thinking and lean practice.

Web Link 2: Healthcare Quality Improvement Partnership

Description: HQIP aims to improve health outcomes by enabling those who commission, deliver and receive healthcare to measure and improve our healthcare services.

Web Link 3: Institute for Healthcare Improvement

Description: The Institute for Healthcare Improvement, an independent not-for-profit organization based in Boston, Massachusetts, aiming to improve the quality of health care worldwide.

Web Link 4: MindTools

Description: Provides access to a wide range of skill-building resources that can help you to develop your leadership and management skills.

Web Link 5: Healthcare Improvement Scotland

Description: The Improvement Hub (ihub) provides support to health and social care organizations to redesign and continuously improve services to ensure they meet the changing needs of people in Scotland.

Web Link 6: NHS Improvement Hub

Description: NHS Improvement is responsible for overseeing foundation trusts and NHS trusts, as well as independent providers that provide NHS-funded care. From 1 April 2016, NHS Improvement is the operational name for an organization that brings together:

Web Link 7: Quality and outcomes framework (QOF)

Description: An NHS website providing access to a variety of service improvement resources