1. What does Stickely’s SURETY stand for?

1. Stand, Uncross arms and legs, Reassure, Eye Contact, Touch, Your intuition
2. Sit, Uncross arms and legs, Relax, Eye contact, Tone, Your listening
3. Sound, Unstructured, Reassure, Emotions, Tone, Your listening
4. Sit, Uncross arms and legs, Relax, Eye contact, Touch, Your intuition

2. What does the acronym SOLER, developed by Egan, stand for?

1. Smile, Optimistic, Listen, Enable, Reassure
2. Structure, Opportunity, Location, Environment, Refocus
3. Sit, Open posture, Lean forward, Eye contact, Relax
4. Signal, Occupy, Listen, Expose, Reveal

3. What are the three systems influencing compassionate behaviour in Gilbert’s theory?

1. Motivation, threat, self-soothing
2. Care, kindness, self-esteem
3. Autonomy, empathy, motivation
4. Courage, commitment, care

4. The four elements of the BOND theory are; B = being and becoming O = overcoming obstacles N = noticing D = doing.  To achieve this which of the following abilities are needed?

1. Empathetic, adaptable, flexible, creative
2. Problem solving resilience collaborative working
3. Systematic and holistic assessments, professional and ethical, reframing problems
4. All of the above

5. The main barrier to compassionate communication is the additional stress put on nurses through which of the following?

1. Hospital routines and time pressure,
2. Cost efficiency and target focused,
3. Emotional labour involved.
4. All of the above

6. What are the CNO’s 6Cs?

1. Compassion, communication
2. Courage, care
3. Commitment, competence
4. All of the above

7. Which of the following are useful areas to develop self-awareness?

1. Thoughts, feelings, behaviour
2. Beliefs, attitudes, values
3. Hopes and fears, likes and dislikes, past experiences
4. All of the above