1. Service user involvement needs to be ___.

1. Meaningful
2. Ethical
3. Inclusive
4. All of the above

2. It is a concern if service user involvement is ___.

1. Empowering
2. Person-centred
3. Tokenistic
4. Respectful

3. People should be involved at ___.

1. A few levels of service development and planning
2. Some levels of service development and planning
3. Most levels of service development and planning
4. All levels of service development and planning

4. Barriers to service user involvement may include ___.

1. Finance, representation, bureaucracy and a lack of understanding about the purpose of involvement
2. Hospitality and refreshments
3. Time and listening
4. Respecting people’s choices

5. Service user involvement in health professional education will ___.

1. Confuse students who should only be taught by qualified people
2. Benefit student learning and increase awareness of the user perspective
3. Distract students from the business of providing best practice
4. Be time consuming and will not benefit patient care in the long term

6. Sherry Arnstein’s ladder of involvement shows levels of ___.

1. Ladder safety
2. Citizen involvement in planning processes
3. How local people should not get involved
4. Bureaucracy that don’t help involvement 

7. Service users’ expectations will vary because ___.

1. Historically people have thought professionals are the experts
2. We are all individuals and have different expectations and experiences
3. Some staff are better at ensuring involvement than others
4. All of the above