1. _____________ involvement requires a major cultural change at strategic, operational and individual levels.

2. ___________ in relation to the planning and developing of services.

3. __________ in terms of service users evaluating their experience of services.

4. At an _________ level, involvement means making choices and decisions about individual treatment and support (Perkins and Goddard, 2004).

5. _________ is inescapable within mental health services but is often overlooked in discussions about user-involvement.

6. Individuals who feel they have been fully involved in developing their care plans are far more likely to ________ in services.

7. The saying ‘_____________’ has been used to communicate the message that no policy or decision should be decided without the full participation of members of that group affected by that policy.