Myers, P., Hulks, S., and Wiggins, L. (2012) Organizational Change: Perspectives on Theory and Practice, Oxford University Press, Oxford.

This book explains change, particularly directed and facilitated change.

Akdere, M. (2009) “The role of knowledge management in quality management practices: achieving performance excellence in organizations”, Advances in Developing Human Resources, vol. 11:3, pp. 349–361.

Knowledge management involves “knowledge” and “information.” Both of these concepts lie at the heart of human resource development (HRD) practice in the workplace. This article explores the relationship between knowledge management and quality management and discusses its applicability in HRD for enhancing organizational capacity and capability to achieve performance excellence.

Raghu, T.S. and Vinze, A. (2007) “A business process context for knowledge management”, Decision Support Systems, vol. 43:3, pp. 1062–1079 (please note this content is behind a paywall).

This article explains process management and how it relates to knowledge management.