1. What was the name of the model for reducing conflict and containment, developed and launched by Bowers et al (2014).

2. he Department of Health in 2014 released important guidance pertaining to restrictive practice. The title of this guidance was ________ and Proactive.

3. _____________ is the identification of: environments, relationships and triggers; which may increase the propensity for conflict for a particular service user.

4. ____________ is the avoidance of further conflict by utilising skills such as: active listening, cooperation, compassion and distraction.

5. __________ allows professionals to evaluate the efficacy of their intervention, provides an opportunity to work through their own feelings and to repair any fracture to the therapeutic relationship with the client.

6. _____________ and confrontational communication styles in staff have been linked to increased aggression and violence in patient populations.

7. Patients/Service users subjected to coercive practices in mental health are at risk of experiencing further ______.