Click on the following links. Please note these will open in a new window.

http://www.benchnet.com
The Benchmarking Exchange
This site offers a collaborative site for finding information on topics including Total Quality Management, employee satisfaction, and an exchange area for managers to discuss and collaborate on best practices.

http://www.ravenwerks.com/etiquette-communication/ 
Ravenwerks Information Center
Interesting information on topics from business dress etiquette to communication skills.  Links to articles on effective business and client communication, leadership skills, global business, and teamwork.  This site could be the one-stop shop for all managers.

http://www.cba.uni.edu/buscomm/ 
University of Northern Iowa Business Communication
A good jumping off point for materials and resources.  Gathered and organized by the Business Communication Program at the University of Northern Iowa.

Click on the following links. Please note these will open in a new window.

http://hbswk.hbs.edu/topics/communication.html 
Harvard Business School
Working Knowledge website links articles of various business topics including Leadership & Management: Communication.

http://www.managementstudyguide.com/managerial-communication-articles.htm 
Management Study Guide
Articles on managerial communication. 

Click on the following links. Please note these will open in a new window.

http://www.vletter.com/products_vl_sig.htm
vLetter
You can now order your signature font online.  Personalize and authenticate what you compose and send electronically.  For about $30, VLetter will transform your handwritten signature into a font, actual typeface that you can insert into any document.  VLetter will e-mail you a small font file to install on your PC or Mac, usable with all your word processing and graphics software.

http://www.webfoot.com 
Webfoot
This site describes techniques used to communicate using e-mail.  Its contents include reasons why e-mail is different, page layout, intonation, gestures, and more.  The site also provides links to sites that describe other viewpoints.

http://www.everything-email.com/
Everything E-mail
Practical information on how to use Signature Lines, e-mail discussion groups, netiquette, and other technical information on software, switching e-mail accounts, international resources for e-mail, and website e-mail suggestions.

http://www.mindtools.com/phoneskl.html
Mind Tools Bookstore
This site offers advice on how to be effective on the phone.  The tips revolve around being sharp and professional on the phone, including making and taking calls.

http://videoconferencing.com/
Video + Conferencing
Devoted to the education of the world on videoconferencing.  Articles about products and services, forums for questions and ethical issues.

Click on the following links. Please note these will open in a new window.

http://www.meetingwizard.org/
Meeting Wizard
This website includes resources on making meetings work and provides an online scheduling tool. 

http://www.grovewell.com
Virtual teams site
This website will help cross-cultural teams overcome communication and cultural divergence issues.

http://www.webex.com
WebEx
Have your students try collaborating via the Internet.  This free service lets as many as six people conference simultaneously.  You can set up a private cyber-meeting area, mark up a document simultaneously, share applications, or watch another member play a game.  Meeting participants can even surf the web together.

Click on the following links. Please note these will open in a new window.

http://www.presentationmagazine.com/ 
Presentations Magazine
Another good commercial site.  Good articles on videoconferencing, reviews of technology, and up-to-date presentation practices.

http://www.onlinepresentations.com/
Online Presentations
This commercial site offers advice from presentation consultants, plenty of tips and techniques, and various resources.

http://www.bartleby.com/
Bartleby Project
Columbia University's site provides a link to Bartlett's Quotations, a great source for attention-getting quotes.  Students just type in a keyword or phrase.  This site also provides a way to authenticate a quote.

http://www.lhup.edu/~dsimanek/neverwrk.htm
It'll Never Work!
This site is another source of attention-getters for presentation introductions.  It contains humorous quotes from influential people who made quirky predictions.  For example, Thomas Edison once said nobody would ever try to steal his idea for the phonograph because "it has no commercial value."

http://www.crystalgraphics.com/
Crystal Graphics
This site provides backgrounds, transitions, titles, photo effects, charts, arrows, and more as "plug-ins" for PowerPoint.  Use with caution.

http://www.leadingauthorities.com
Leading Authorities
This site has information on great speakers.  It offers resources to listen to great speeches, a speaker search, and news on speakers.  You can hire guest speakers here for company events and meetings.

http://www.toastmasters.org
Toastmasters International

http://www.nsaspeaker.org/
National Speakers Association

Click on the following links. Please note these will open in a new window.

http://public.wsu.edu/~brians/errors/errors.html
This site lists common errors in English and shows how to correct them.  Students who can't remember when to write "principle" and when to write "principal" will bookmark this site.

www.bartleby.com/99/
Bartlett's Familiar Quotations. 
Your best source for pithy quotations from classic literature.

www.bartleby.com/index.html
Strunk and White's The Elements of Style. 
The classic writer's handbook is reproduced online. 

http://inkspot.com/
Inkspot: The Writer's Resource. 
Includes valuable information for all genres.  Strong section on business writing.

http://www.castlecommunications.com/
Writing style, usage, and grammar guides

https://owl.english.purdue.edu/owl/section/4/16/
Purdue Owl
The Purdue University website’s OWL resources, provides links to resources for workplace writers,

http://www.martindalecenter.com/
Martindale's The Reference Desk.
This site includes links to thirty-two categories of encyclopedias and dictionaries, calculators, various translation dictionaries, and a host of resources you and your students can access directly instead of wading through search engines.

http://managementhelp.org/businesswriting/
Business Writer's Free Library.
Visit this site to find dozens of free, online business writing resources for your students.  Topics range from basic writing skills to business correspondence.

http://www.theofficelife.com/business-jargon-dictionary-A.html
The Ridiculous Business Jargon Dictionary
Visit this fun site to learn different buzzwords used in business primarily to impress nonprofessionals.

Click on the following links. Please note these will open in a new window.

http://www.garywill.com/worksearch/covlet1.htm
Gary Will’s Work Search
This site provides excellent sample cover letters for resumes.  It gives tips on how to write a persuasive cover letter.

http://www.quintcareers.com/cover_letter_mistakes.html
Don’t Make These 10 Cover Letter Mistakes
This Quintessential Careers website provides examples of what not to do when writing cover letters.

http://www.pakin.org/complaint/
The Automatic Complaint Letter Generator
A great source for bad examples.  An autogenerator produces complaint letters of any length.  Fun!

http://ethepeople.org/
Here's a convenient way for students to send a persuasive letter to one of 140,000 local, state, or federal offices.  All they have to do is draft and edit their letters and fill in their zip code, and this site will send the message to their local representatives.

Click on the following links. Please note these will open in a new window.

You can find lots of online help with specialized business-writing forms.  For instance, students will learn how to write proposals by visiting these sites.

http://ors.ou.edu/
Oklahoma University's home page for researchers.  A useful link is called "Preparing Proposals."

https://research.usc.edu/for-investigators/proposal-and-grantwriting/
Guides for Writing Proposals
University of Southern California's list of sources on proposal writing, including grant proposals.

http://www.nefec.org/resources/links.asp?categoryid=4
NEFEC
This site covers the ABC’s of grant writing.

http://www.proposalwriter.com
This commercial site offers proposal writing and government contracting guidelines for businesses wanting to work for foreign and domestic government agencies.

http://www.attw.org/
Association of Teachers of Technical Writing

Click on the following links. Please note these will open in a new window.

http://www.listen.org
The American Listening Association home page

https://minnesotajobs.com/news/202/Effective-Listening-Skills-for-Managers.html
Effective Listening Skills by Kenneth R. Johnson

http://psychologytoday.tests.psychtests.com/take_test.php?idRegTest=3206
Psychology Today
This site provides a free listening skills test. 

http://www.infoplease.com/homework/listeningskills1.html
Discusses what it means to be a good listener.

http://www.d.umn.edu/kmc/student/loon/acad/strat/ss_listening.html
Strategies for improving listening skills.

Click on the following links. Please note these will open in a new window.

http://center-for-nonverbal-studies.org/
Center for Nonverbal Studies
This site is provided by a private, nonprofit research center located in Spokane, Washington. It provides a link to The Nonverbal Dictionary.

http://nonverbal.ucsc.edu/
Exploring Nonverbal Communication
This site was developed at the University of California, Santa Cruz.  It includes excellent descriptions of cultural differences in interpreting nonverbals, including photos and a video.

http://www.natcom.org/Secondary.aspx?id=118
The National Communication Association's Communication Teacher Resources Online
This site offers a wealth of links to resources supporting all areas of communication pedagogy, including nonverbal communication and links to major researchers in the field.

http://www.osclg.org/
Organization for the Study of Communication, Language, and Gender.  The organization publishes Women and Language, an international, interdisciplinary research periodical with essays and inquiries, book reviews, bibliographies, and more.

http://youtu.be/Ks-_Mh1QhMc
YouTube Video: Amy Cuddy: Your body language shapes who you are
Social psychologist Amy Cuddy discusses “power posing” and how body language affects how others see us.

Click on the following links. Please note these will open in a new window.

http://www.aci-plus.com/tips/
Any writer interested in improving his or her language will find this material valuable, but non-native speakers and writers of English will find it especially helpful.

http://www.timeanddate.com/worldclock/
http://www.timeanddate.com/worldclock/meeting.html
World clock and nifty international meeting planner

http://www.awesomelibrary.org/multiculturaltoolkit.html
“Toolkit for Cross-Cultural Collaboration” (Elliott, Adams, and Sockalingam, 1999)

http://www.reputationinstitute.com/main/index.php?pg=pub&box=bookshelf
Reputation Institute
This organization focuses on corporate reputation and does an annual ranking of multinational companies.  This site offers a good book list on branding and reputation.

http://www.sba.gov/category/navigation-structure/starting-managing-business/managing-business/running-business/doing-bu
The U.S. Small Business Administration
Includes resources for small businesses conducting business abroad.

Click on the following links. Please note these will open in a new window.

www.crinfo.org
CRInfo
A conflict resolution "super site" funded by the Hewlett  Foundation. This site links you to up-to-the-minute conflict resolution–related stories from major online newspapers and other publications.  Topics include arbitration, consensus building, mediation, negotiation, peace building, training, and jobs.  Links to scholars, research centers, and practitioners are also provided.

http://www.acrnet.org
Association for Conflict Resolution
ACR is a professional organization dedicated to enhancing the practice and public understanding of conflict resolution.

http://teambuildersplus.com/articles/conflict
Team Builders Plus
Lists common causes of conflict as well as tips on how to resolve conflict.

http://www.imcr.org
The Institute for International Mediation and Conflict Resolution
Links to information about global conflict situations and human rights violations.  This site will be of particular interest to international business students.

Click on the following links. Please note these will open in a new window.

http://www.crinfo.org/action/recommended.jsp?list_id=382
CR Info
This site lists articles that discuss negotiation strategies.

http://www.lapiana.org/solutions-for-nonprofits/solutions/collaboration-and-strategic-restructuring.aspx
Strategic Restructuring: Partnership Options for Nonprofits Provides links to articles that discuss the negotiations process.

http://career-advice.monster.com/salary-benefits/careers.aspx
Salary Center
Basic tips for salary negotiations. 

http://www.wbdc.org/
Women’s Business Development Center
Helpful information for every phase of the business development and growth process.

Click on the following links. Please note these will open in a new window.

Relevant Websites for Job Interviewers

http://www.forbes.com/sites/shelisrael/2012/04/14/8-tips-on-conducting-great-interviews/
9 Tips on Conducting Great Interviews
Also provides links to other interview techniques, guides, and answers.

http://www.selectpro.net/index.php/ScrInfoArticles.html
SELECTPro
Select Pro offers links to various articles that provide interviewers with information on how to hire the right employee for the job.

http://www.usatoday.com/careers/resources/interviewillegal.htm
Illegal Interview Questions
An article that reminds interviewers what types of questions cannot be asked during an interview.

Relevant Websites for Job Applicants

https://mappingyourfuture.org/planyourcareer/skills.cfm
Mapping Your Future
This site offers tips for selling yourself in employment interviews.  Many applicants have trouble identifying and conveying their own accomplishments and strengths.  This site shows how.  In addition, it offers guidelines for investigating the company to determine whether the applicant would fit in.

http://www.job-interview.net/
Job Interviews
This site provides mock interviews based on actual job openings, along with practice interview questions, information on specific careers and jobs, and tips for job seekers.