Welcome to the Companion Website

This site is intended to enhance your use of Conflict and Communication, by Fred Jandt. Please note that all the materials on this site are especially geared toward maximizing your understanding of the material. 

Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Author Fred E. Jandt illustrates how effective communication can be used to manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a chapter on family and organizations, information on both face-to-face and online bullying, a detailed step-by-step guide for mediation, and more emphasis on online dispute resolution.


We gratefully acknowledge Fred Jandt for writing an excellent text and for reviewing the assets on this site. Special thanks are also due to Oscar Aliaga of the University of Louisville for creating the ancillaries on this site.