1. What is a closed shop?

1. A form of penalty in the retail sector
2. The compulsion to a join a trade union when doing particular jobs
3. Avoiding a ballot before industrial action
4. A step prior to industrial action in the retail sector

2. What does the Pluralism model presume?

1. There are different groups in the organisation with different agendas
2. There will be harmony in an organisation
3. There will be disputes within the organisation
4. The leader determines the extent of conflict in an organisation

3. What is collective bargaining?

1. Consultation between the employer and all employees
2. Debate between different organisations
3. Negotiation between an employer and a recognised trade union
4. A form of employee involvement

4. What is an ET1?

1. The form used to inform the government of impending redundancies
2. The form used to respond to a claim to the Employment Tribunal
3. The form used to claim expenses from the Employment Tribunal
4. The form used to bring a claim to the Employment Tribunal

5. What is an ET3?

1. The form used to inform the government of impending redundancies
2. The form used to respond to a claim to the Employment Tribunal
3. The form used to claim expenses from the Employment Tribunal
4. The form used to bring a claim to the Employment Tribunal

6. What is a protected characteristic?

1. A form of discrimination
2. A feature of an individual on which it is not lawful to discriminate
3. A specific term used in disability discrimination
4. A specific term used in race discrimination

7. What does the Unitarism model presume?

1. There are different groups in the organisation with different agendas
2. There will be harmony in an organisation
3. There will be disputes within the organisation
4. The leader determines the extent of conflict in an organisation

8. What is the recognition process in trade union terms?

1. Identification of trade unions who are abiding by the law
2. A way of identifying employers who treat employees well
3. A formal agreement that the employer will bargain with the trade union
4. The pay review process

9. How many employees does an employer have to employ in the EU before a group of employees can request that it sets up a European Works Council?

1. 1000
2. 150
3. 100
4. 500

10. When was the first piece of discrimination legislation introduced?

1. 1995
2. 2010
3. 1980
4. 1970