Activity 9.2: Critical thinking

Think about how you would build rapport with a client. What communication skills would you use? Think about the scenario of Carl; how would you build a rapport with him?

There are various communication strategies that can be used with patients and their relatives. The most important communication skill is the ability to listen. However, in order to elicit information to listen to nurses must use a variety of questioning techniques including closed questions, open questions and probing questions.