Ajit tends to wander and this is a real concern for his family. How can you help to alleviate the family’s concerns in relation to Ajit’s care and safety?

A proposed response to these questions might include information relating to fundamental standards, for example:

• NMC: The Code

Prioritise people

Treat as individuals and uphold dignity.

Listen to people (including families) and respond to preferences and concerns.

Act in the best interests of people at all times.

Respect right to privacy and confidentiality

Practice effectively

Communicate clearly.

Work cooperatively.

Preserve safety

Recognise and work within the limits of your competence.

Be open and candid.

Raise concerns immediately.

• Care Quality Commission

Care and treatment must be appropriate and reflect service users’ needs and preferences.

Service users must be treated with dignity and respect.

Sufficient numbers of suitably qualified, competent, skilled and experienced staff.

Safe care and treatment.

Protected from abuse and improper treatment.

Premises and equipment must be clean, secure, suitable and used properly.

• Leading Change Adding Value

Promote a culture where improving the population’s health is a core component of the practice of all nursing, midwifery and care staff.

Be centred on individuals experiencing high value care.

Work in partnership with individuals, their families, carers and others important to them.

Lead and drive research to evidence the impact of what we do (which includes care of patients with Alzheimer’s).

Have the right education, training and development to enhance our skills, knowledge and understanding.

Have the right staff in the right places and at the right time.