Chapter 15: Core communication skills
Case study 15.2: Kim and Kerry
When communicating with children in healthcare settings, how might play benefit the therapeutic relationship between the nurse and the child?
Besides satisfying a child’s normal need to play, play in hospital helps children to adjust to potentially stressful situations.
Play benefits children and young people by:
- Helping them to cope with illness;
- Helping them to cope with painful procedures;
- Reducing stress and anxiety;
- Providing an outlet for feelings of fear and frustration;
- Helping children regain confidence, independence and self-esteem;
- Aiding with diagnosis;
- Speeding up recovery and rehabilitation;
- Encouraging parents to be involved on their child’s care;
- Developing new skills for children;
- Helping them to achieve mastery;
- Helping them experience and identify emotions;
- Allowing children to practice roles; provides a way of acting out troublesome issues; and
- Finally, play is fun.
What non-conventional communication approaches might be used in other fields of practice?
Examples you may have thought of are:
- Sign-language for people who are profoundly deaf or mute
- Use of Makaton for people with a learning disability
- Use of picture cards for people who are unable to talk (e.g. after a stroke) or for whom English is not their first language
- Communication Boards, communication books and E-Tran frames
- Voice Output Communication Aids or VOCAs which may offer a single message up to multiple messages. They may involve a single button press to speak a whole message or require multiple button presses to build up a sentence.