1. Communication in healthcare is essential to ensure ______.

1. patient satisfaction
2. patient safety
3. development of a therapeutic relationship
4. all of these

2. Feedback is ______.

1. external noise
2. provided through verbal communication
3. provided through non-verbal communication
4. provided through verbal and non-verbal communication

3. Non-verbal communication makes up ______ of all communication.

1. 50%
2. 65%
3. 85%
4. 100%

4. Closed questions are best for ______.

1. understanding how a person feels
2. gaining specific information
3. keeping a conversation going
4. all of these

5. Self-awareness is commonly described as understanding ______.

1. our beliefs, values and attitudes
2. the beliefs, values and attitudes of others
3. our responses in different social contexts
4. how others respond in different social contexts