Chapter 9: The role of the student nurse in effecting change
1. Since its earliest days, the NHS has been characterised by almost constant ______.
2. A general accepted definition of change is to cause something to be ______ or to move from one state to another.
3. Some of the common concepts generally associated with change, in terms of quality improvement within the NHS, include improving patient outcomes, decreasing risk and improving patient safety, improving the patient ______and reducing waste.
4. Drivers for change in the NHS include Politics, demographics, evidence base, events, patient and public expectation ______.
5. Change for the purposes of quality improvement will require the leadership efforts of ______ working at all levels in the NHS.
6. Nurses can be effective leaders by upholding their ______ and behaving in a way that demonstrates a commitment to improve quality of healthcare and influence change
Answer: professional values
7. Strategic change models can help you to understand the ______ of change and quality improvement.
8. ______tools can help you to select the most appropriate people with the right expertise and knowledge to help you to design a robust plan appropriate to the service.
Answer: Stakeholder management
9. People may resist change because they feel that do not have the ______ to make the transition very well.
Answer: skills or knowledge
10. You can help to reduce the risks of human resistance to change through the development of a robust ______ plan.
