Chapter 13: Patient, service user, family and carer perspectives

  • www.carersuk.org
    Carers UK is a UK-wide organisation that represents and campaigns on behalf of carers

  • www.ageuk.org.uk
    Age UK is a third-sector organisation that provides a range of services for older people

  • www.mencap.org.uk
    The website of Mencap, an organisation that represents and campaigns on behalf of people with learning disabilities and their carers

  • www.mind.org.uk
    A mental health service-user group which provides a range of support and campaigns in relation to the rights of people with mental health problems

  • www.easyhealth.org.uk
    Easyhealth’s aim is to ensure people know where to find ‘accessible’ health information

  • www.healthtalk.org
    This excellent resource offers a series of films in which people discuss their unique experiences of illness, treatment and care. Think about some of the conditions and the people you have worked with and consider whether your impressions and observations of your patient’s experiences are similar. If not, what are the differences and why?

  • www.phc.ox.ac.uk/research/health-experiences
    This web page demonstrates the important role service user involvement in research plays in shaping and developing service provision and care