Chapter 15: Core communication skills

  • www.mefirst.org.uk
    Me First is a really useful website to help healthcare professionals improve their communication with children and young people.

  • www.businessballs.com/johariwindowmodel.htm
    This is a useful overview of the Johari window, a simple tool for understanding and developing self-awareness.

  • www.nhs.uk/CarersDirect/guide/communication/Pages/Communicating.aspx
    The NHS Choices website has useful guidance on communication problems due to illness or physical disabilities, as well as information on interpreting services.

  • www.mencap.org.uk
    This web page provides a range of useful resources on how to communicate with people who have a learning disability, and the use of communication resources.

  • www.rcslt.org/news/docs/good_comm_standards.
    Five Good Communication Standards – this document outlines the reasonable adjustments to communication that patients with a learning disability and/or autism should expect to receive in both hospital and residential settings.