Essentials of Nursing Practice
Chapter 16: Communication and interpersonal skills in challenging circumstances
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www.nice.org.uk/CG25
While this resource tends to focus on reducing violent behaviour, there is much here which will be helpful in understanding best-practice responses to angry and aggressive behaviour. -
www.asrn.org/journal-nursing-today/356-dealing-with-the-difficult-patient.html
This link presents a number of strategies and points to consider when communication between nurse and patient becomes difficult. -
www.ausmed.com.au/blog/entry/every-nurses-nightmare-dealing-with-difficult-patients
Within this link very useful tips are given upon how to manage challenging behaviour. -
www.nursingcenter.com/lnc/journalarticle?Article_ID=1090605
Tt is not only the patient who you need to communicate effectively with, relatives can become stressed and may be challenging. This link offers advice and strategies that you will find helpful in managing challenging situations with a patients relative.