Chapter 17: Ensuring quality and effective management of risk

  • www.rcn.org.uk/clinical-topics/clinical-governance
    The Royal College of Nursing’s clinical governance site offers a range of valuable resources and details country-specific strategies, standards and agencies.

  • www.nmc.org.uk/standards/safeguarding/introduction-to-safeguarding-for-adults
    This web page provides guidance on safeguarding resources and best practice in each of the four countries of the UK.

  • www.patients-association.org.uk
    The Patient Association works in partnership with the NHS to improve the care that is delivered. It supports people in raising concerns through the NHS complaints system. The website offers booklets, publications and research reports, as well as patient stories.

  • www.nrls.npsa.nhs.uk/resources/?entryid45=59840
    This website has useful information in relation to foresight training, offering comprehensive paper- and video-based scenarios; it provides pre- and post-registration nurses with the opportunity to develop and practise the skills to identify ‘risk-prone’ situations.

  • www.nrls.npsa.nhs.uk/resources/?EntryId45=59825
    Here you will find an easy-to-use healthcare risk assessment tool which aims to promote awareness in identifying risk and the ways in which risk can be minimised. Suggestions and guidance are offered as to how greater consistency can be achieved in the way risk assessment is applied across all sectors of the NHS.

  • www.CHFG.org
    A useful website with links to other resources related to human factors in healthcare.

  • http://chfg.org/
    The Clinical Human Factors Group is a broad coalition of healthcare professionals and service users who partner with high risk industries to campaign for safe care.

  • www.england.nhs.uk/
    NHS England leads the National Health Service and provides details of initiatives, publications and key areas of work.

  • www.patients-association.org.uk
    The website provides information about patient stories and the NHS. It also offers publications and reports.