Click on the following links, which will open in a new window

Jacob, S., Schiffino, N. and Biard, B. (2016) ‘The mystery shopper: A tool to measure public service delivery?’, International Review of Administrative Sciences, DOI: 10.1177/0020852315618018.

James, O. and Nakamura, A. (2015) ‘Shared performance targets for the horizontal coordination of public organizations: Control theory and departmentalism in the United Kingdom’s Public Service Agreement system’, International Review of Administrative Sciences, 81 (2):  392–411

Matthews, F. (2016) ‘Letting go and holding on: The politics of performance management in the United Kingdom’, Public Policy and Administration, 31 (4): 303–323.