SAGE Journal Articles
Click on the following links. Please note these will open in a new window.
Questions to consider:
- How can one lead using SAW in a large and diverse organization (such as Taco Bell,etc.)?
- How do the authors define SAW? How do you define SAW?
- How would SAW impact organizational culture?
- Is SAW important to the leader’s ability to lead?
Questions to consider:
- Describe the OOPS four-component apology model. Do you feel this could be an effective method of apologizing? Why or why not?
- Briefly describe the research methods used for this study.
- Discuss the case studies in Appendix A and C. How could the OOPs model be effective in these two cases?
- Based on this article, and the book, what do you think it takes to make a “good” apology and define “good.”