Chapter 10
- Describe each of the Big Five personality dimensions.
- Explain the perception process, and identify the two factors that influence it.
- Describe the interrelationship among personality, perception, and attitudes, and explain the contribution of each to a manager’s behavior.
- Explain what job satisfaction is and why it is important.
- Define power, and explain the difference between position and personal power.
- Identify the differences among reward, legitimate, and referent power.
- Discuss how power and politics are related.
- Describe how money and politics have similar uses.
- Explain what networking, reciprocity, and coalitions have in common.
- List and define five conflict management styles.
- List the steps in initiating and using the collaborative conflict resolution model.
- Explain the stress tug-of-war analogy.