Deepen your knowledge and reinforce your learning of key topics with a selection of journal articles that support each chapter. Preceding each article is an annotation from the authors introducing its relevance for practice and revision.

Wang, L., Tao, H., Bowers, B.J., Brown, R. and Yaging, Z. (2018) When nurse emotional intelligence matters: how transformational leadership influences intent to stay, Journal of Nursing Management, 26: 358–365. doi:10.1111/jonm.12509.

This article is useful research to show the links between emotional intelligence, transformational leadership and staff retention.

Al-Hamden, Z., Adnan Al-Ta’amneh, I., Rayan, A. and Bawadi, H. (2018) The impact of emotional intelligence on conflict management styles used by Jordanian Nurse Managers, Journal of Nursing Management. doi:10.1111/jonm.12711.

Emotional intelligence is reported to help managers to effectively deal with conflicts in the workplace. This research study explores how emotional intelligence might improve abilities to manage conflicts in the workplace but also finds that cultural factors might have a role in determining the conflict management style.