Creating Effective Online Customer Experiences

Alexander Bleier, Colleen M. Harmeling, Robert W. Palmatier (2019). Creating Effective Online Customer Experiences, Journal of Marketing, 83 (2), 98–119.

 Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

Martin Mende, Maura L. Scott, Jenny van Doorn, Dhruv Grewal, Ilana Shanks  (2019). Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses, Journal of Marketing Research, 56 (4), 535–556.

Mapping Time: How the Spatial Representation of Time Influences Intertemporal Choices

Marisabel Romero, Adam W. Craig, Anand Kumar (2019). Mapping Time: How the Spatial Representation of Time Influences Intertemporal Choices, Journal of Marketing Research, 56 (4), 620–636.