Click on the following links. Please note these will open in a new window.

‘Actual Live Phone Sales Call – Replay’ (5’09”)

Even though, thanks to search engine marketing and marketing automation, we might expect informed buyers and initial connections with potential customers to have been made, there is nevertheless still a role for cold-calling and telesales. This video gives a good illustration of how to engage with a manager - techniques which are valid for situations other than cold calling

‘Sales in Real Life’ (1’50”)

It is about well intentioned but cringe-inducing sales rep tactics. This video contrasts quite nicely with cold-calling video.

‘Getting to Yes Across Cultures’ (2’17”)

It acts as supplement to article by Meyer 2015 (Getting to yes across cultures) explaining broad differences in behavioural patterns across cultures.