Awiagah, R., Kang, J., and Lim, J. I. (2015) ‘Factors affecting e-commerce adoption among SMEs in Ghana’. Information Development, 32, 4: 815–36.

This article identifies the major determining factors in Ghanaian small and medium-sized enterprises’ e-commerce adoption. The results indicate that government support has the greatest direct impact on intentions to use e-commerce. Managerial support and the influence of enabling and regulatory conditions also play a vital role.

Cheng, C. and Shiu, EC. (2018) ‘How to enhance SMEs customer involvement using social media: The role of Social CRMs’. International Small Business Journal, 37, 1: 22-42.

This article argues that Social Customer Relation Management (CRM) enhances the effect of social media–based customer involvement upon innovation and enhances the efficacy of SME customer involvement using social media.

Gresty, M. (2013) ‘What role do information systems play in the knowledge management activities of SMEs?’ Business Information Review, 30, 3: 144–51.

This case study article considers information systems application for knowledge management in small to medium-sized enterprises (SMEs. This study, therefore, presents a case study of an SME’s use of information systems in its management of knowledge.

Pugh, G., Hollanders, H., Wintjes, R., and Fairburn, J. (2015) ‘The impact of innovation support programs on small and medium enterprises innovation in traditional manufacturing industries: an evaluation for seven European Union regions’. Environment and Planning C: Government and Policy, 34, 8: 1425–52.

This article evaluates the effect of innovation support programmes on output innovation by small and medium enterprises in traditional manufacturing industry and concludes that the estimated effects of innovation support programmes are positive, typically increasing the probability of innovation and of its commercial success by around 15%.