Chapter 16: The Management of Visitors

Virtual Smartphone Queuing: New Way to Queue Up At Blackpool Pleasure Beach (01:15)

This explains the use of virtual queuing to manage experiences at tourist attractions

  • What are the advantages and disadvantages of using a virtual queue management system?


Manchester's New Visitor Information Centre (01:37)

This looks at the new tourist information centre (TIC) in Manchester

  • How can an effective TIC help to manage tourism in popular destinations?