Chapter 18: Tour Operating

Kuoni Tour Operator Movie (04:04)

Explains the tour operations business model

  • How is dynamic packaging influencing the way this company operates?


A Day in the Life of a Customer Resort Helper (02:10)

This video follows a day in the life of a holiday representative (customer resort helper)?

  • What skills are needed to be an effective holiday representative?


How is TUI Responding To Digital Disruption in the Travel Industry (03:45)

TUI’s head of digital product explains how digital integration can add value to their business.

  • How is the digital world changing tour operations?