Chapter 7: The Structure and Organization of the Travel and Tourism Industry

How Tour Operators, Travel Agencies and Consolidators Work Together (03:12)

The interaction between travel agent tour operators and flight consolidators

  • How important is the role of the flight consolidator?


New Intermediaries in the Online Tourism Market (06:58)

This explains the changing Intermediaries in the supply of travel products

  • How might the choice of distribution channel differ for a business selling to the senior market as compared to the millennial market?