To read research on ‘patients’ experiences’ (as a contemporary measure of quality of care) of chemotherapy via a central venous access such as a peripherally inserted central catheter (PICC-line), see:
Reference: Edström S K, Lindqvist T and Rosengren K (2016) ‘More benefits than problems: A study regarding patients’ experiences with a PICC-line during cancer treatment. Home Health Care Management & Practice, 28(2): 101–108.

Research exploring service users’ ‘experiences’ of being suicidal, and their encounter with healthcare personnel, see:
Reference: Vatne M and Nåden D (2014) ‘Patients’ experiences in the aftermath of suicidal crises’. Nursing Ethics, 21(2): 163–175.

For an analysis of patient safety as a feature of quality improvement, see:
Reference: Samra R, Car J, Majeed A, Vincent C and Aylin P (2016) ‘How to monitor patient safety in primary care? Healthcare professionals' views’. Journal of the Royal Society of Medicine - Open, 7(8): doi: 2054270416648045

For research on patient satisfaction as a measure of service quality, see:
Reference: Medina-Mirapeix F, Jimeno-Serrano F J, Escolar-Reina P and Baño-Aledo M E D (2013) ‘Is patient satisfaction and perceived service quality with musculoskeletal rehabilitation determined by patient experiences?’. Clinical Rehabilitation, 27(6): 555–564.