11.1 Being prepared: The crisis surrounding MacLaren pushchairs (01:41)

11.2 Tata’s handling of the Mumbai terrorist attacks (03:54)

11.3 Oxfam response to report on misconduct in Haiti

Oxfam’s Response to Independent Commission Report on Sexual Misconduct (04:44)

Guardian Report: Oxfam CEO of the Haiti sex scandal (01:00)

11.4 Crisis Blogger: A blog looking at crisis incidents, including a discussion of crisis communication in 2013.