Use the discussion questions to engage further with the text – form debates with friends or formulate essay questions using them to open up new avenues of learning and help with revision.

1. What are the five steps in the strategic control process?

2. Why is it critical to identify the appropriate strategic control standards for a firm?

3. Should corrective action always be taken when performance falls below the predetermined standard? Likewise, should correction action never be taken when performance meets or exceeds the predetermined standard? Explain.

4. Explain how competitive benchmarking is used in strategic control. What are some commonly used competitive benchmarks?

5. What is crisis management, and why is it important?