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Horan, P., & Vernon, P. (2003). Expanding HR’s global potential: Shared service centers in multi-country regions. Compensation & Benefits Review, 35(5), 45–53.

Loofbourrow, T. (2001). Getting personal with employee self service. Compensation & Benefits Review, 33(3), 47–50.

1. Do you need additional information areas to evaluate the article findings/conclusions?
2. Summarize the findings/conclusions. Were the findings substantively important?
3. What additional questions are suggested by the article's conclusions?