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Researching Hospitality and Tourism

Second Edition
by Bob Brotherton

Student Resources

  1. The Nature and Relevance of Research
    • Chapter Features
    • Videos
    • Web Links
    • Quiz
    • Further Reading References
    • Sage Journal Papers
  2. Research Philosophies and Schools of Thought
    • Chapter Features
    • Videos
    • Web Links
    • Quiz
    • Further Reading References
    • Sage Journal Papers
  3. Developing the Research Proposal and Plan
    • Chapter Features
    • Videos
    • Web Links
    • Quiz
    • Further Reading References
    • Sage Journal Papers
  4. Sourcing and Reviewing the Literature
    • Chapter Features
    • Videos
    • Web Links
    • Quiz
    • Further Reading References
    • Sage Journal Papers
  5. Developing the Conceptual Framework
    • Chapter Features
    • Videos
    • Web Links
    • Quiz
    • Further Reading References
    • Sage Journal Papers
  6. Choosing the Empirical Research Design
    • Chapter Features
    • Videos
    • Web Links
    • Quiz
    • Further Reading References
    • Sage Journal Papers
  7. Collecting the Empirical Data
    • Chapter Features
    • Videos
    • Web Links
    • Quiz
    • Further Reading References
    • Sage Journal Papers
  8. Sampling
    • Chapter Features
    • Videos
    • Web Links
    • Quiz
    • Further Reading References
    • Sage Journal Papers
  9. Analysing Quantitative Data
    • Chapter Features
    • Videos
    • Web Links
    • Quiz
    • Further Reading References
    • Sage Journal Papers
  10. Analysing Qualitative Data
    • Chapter Features
    • Videos
    • Web Links
    • Quiz
    • Further Reading References
    • Sage Journal Papers
  11. Writing Up the Research Project
    • Chapter Features
    • Videos
    • Web Links
    • Quiz
    • Further Reading References
    • Sage Journal Papers

Sage Journal Papers

Bregoli, I. (2013) ‘Effects of DMO coordination on destination brand identity: a mixed-method study on the city of Edinburgh’ Journal of Travel Research, 52(2): 212–24.

Namkung, Y. and Jang, S. (2010) ‘Service failures in restaurants: which stage of service failure is the most critical?’, Cornell Hospitality Quarterly, 51(3): 323–43.

Park, S-Y. and Allen, J.P. (2013) ‘Responding to online reviews: problem solving and engagement in hotels’, Cornell Hospitality Quarterly, 54(1): 64–73.

Tanford, S., Raab, C. and Kim, Y-S. (2011) ‘The influence of reward program membership and commitment on hotel loyalty’, Journal of Hospitality & Tourism Research, 35(3): 279–307.

Way, S.A., Sturman, M.C. and Raab, C. (2010) ‘What matters more? Contrasting the effects of job satisfaction and service climate on hotel food and beverage managers' job performance’, Cornell Hospitality Quarterly, 51(3): 379–97.

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