Electronic Test Banks (Respondus and Diploma)

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Importing Tests Into Your LMS Using Respondus 


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Systems Supported

Operating Systems 

Internet Explorer

Other Software Needs 
An instructor must have Respondus. Many schools have site licenses. 

How do I access Respondus?

Confirm if your school or instructional technology department has a site licence to the product. If you are unsure of the department or person at your institution responsible for this, send an email to licensing@respondus.com. They will provide you the contact information.

If you do not have access, Respondus offers a 30-day trial and single-user licenses are $79.00. Respondus is accessable at www.respondus.com

How do I install Respondus?

First you must download the Respondus program to your computer. 

Once the installation finishes, you need a password and the Product ID# to activate the installation. The Product ID# is presented to you the first time you open the Respondus program. You will receive the password once you have purchased a permanent activation password or a 30-day trial password.

You can obtain a password by following this link: http://respondus.com/download/respondus.shtml

Follow either link shown on the screenshot below to register. You must provide an email address and the Product ID# that displays on the opening screen of Respondus. Once the information is submitted, the activation password is sent to the email address you specified.

Download Respondus

Once the password is received, enter it into Respondus. Start Respondus and enter the password when prompted. You may want to copy and paste the password from the email message to prevent typing mistakes. Click "OK" to continue. The Respondus software is now activated.

How do I know if the book I’m using offers a Respondus test bank?

You can access our test banks via the Respondus Test Bank Network, which houses test banks for all publishers that work with Respondus. You can also download a Respondus test bank from the book’s companion website (if applicable). Instructions for downloading these test banks are on the password protected Instructor Site.

Is this compatible with my LMS?

Yes. Respondus is compatible with versions 7-9 of Blackboard, Blackboard Vista/CE 8.x, ANGEL 6.3 and higher, Desire2Learn, Pearson Learning Studio (eCollege), Instructure Canvas, and Moodle 1.9.x and higher.

Demonstration movies via the Respondus website take you through these various LMS sytems.

Does this feed my gradebook?

Respondus does not directly feed your gradebook. You are able to set up tests in your LMS that you can choose to feed to the gradebook. Depending on the LMS, you are able to retrieve custom reports such as student scores, summary statistics, and answer distributions as well as download answer databases and save them in Excel format.

I’m getting an error when I try to install Respondus. What do I do?

If you are running Windows XP, Windows Vista, or Windows 7, make sure to enable full administrator rights. For Windows Vista/7, the "full administrator rights" should go to the person who will be using Respondus after installation.

Next, make sure that your virus software is up-to-date and that there isn’t a virus on the computer. Check also to see if there is spyware running on your computer.

Finally, download the Respondus software again from the Respondus website (use a different download folder) and run the setup program again.

Respondus isn't connecting to my online course ( Blackboard, ANGEL, Desire2Learn, eCollege, Moodle). What should I do?

Consider the following items when troubleshooting this issue:

  1. Make sure you have selected the "user personality" in Respondus that matches your learning management system. For example, if you are using Blackboard Learn 9.x, you can't have the ANGEL personality selected.

    Select the Respondus User Personality which matches your LMS

  2. Make sure that you are running the latest version of Respondus. Go to Help > Check for Update to see if you are running the latest version. 

    Respondus Help, Check for Update

  3. Make sure your connection to the Internet is working properly. (Open a web browser and go to a couple of web sites to check this.)

For additional technical support, complete a Technical Support Form or contact us.


Downloading and Installing Diploma 

 Importing Tests Into Your LMS Using Diploma 

Systems Supported 

Operating Systems

Internet Explorer

Other Software Needs 
An instructor must install Diploma. Diploma will download and install from the SAGE Instructor website.

How do I access Diploma?

You can access Diploma by visiting the Instructor Teaching Site for your title that features Diploma. You’ll need to login with your user name and password. If you do not have a user name and password, follow the instructions on that web page to obtain one. 

Once you’ve logged into the site, go to the Electronic Test Bank page by using the menu on the left hand side of the page.

Diploma Electronic Test Bank link

Once on the Electronic Test Bank page, download the file for your operating system. 

Diploma Operating Systems

Save the file to your desktop and run the program inside it. 

Is this compatible with my LMS?

The Diploma test bank will work with many learning management systems including Blackboard, Angel, Moodle, and Desire2Learn.

Who do I contact for tech support?

Often times your instructional technologist on campus can assist with your learning management system.  

How long do I have access?

Once you download Diploma, you’ll have indefinite access to the software and test bank.

Does this feed my gradebook?

Diploma does not directly feed your gradebook. You are able to set up tests in your LMS that you can choose to feed to the gradebook.

What are the main features of the product?

Diploma allows you to edit, delete, and add questions. You can also use it to create brand new test banks. For a complete Diploma user guide, click here.

Is there anything else I should know about the product?

Yes, you are welcome to edit test bank questions as you see fit. 

For additional technical support, complete a Technical Support Form or contact us.

Download a PDF copy of these instructions

PDF iconRespondus_faq.pdf

PDF iconDiploma_faq.pdf