Skills Development Sections
Think about the measures of individual performance used in the organization where you work or at an organization where you have worked in the past. Do those measures fulfill the criteria in Table 5.2? If not, could they be re-designed to better meet those standards? Were the measures effective, or not? Why, or why not?
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Performance measure characteristics |
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Derived from strategy |
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Explicit purpose |
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Relevant & easy to maintain |
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Simple to understand and use |
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Provide fast, accurate feedback |
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Link operations to strategic goals |
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Stimulate continuous improvement |
Source: Hudson et al., 2001