Please find below a specially curated list of videos dedicated to furthering your understanding of the chapter topics.
Rachel Botsman: We’ve stopped trusting institutions and started trusting strangers
Category: Ted Talk
Explanation: As part of the sharing economy, Rachel Botsman talks about we used to place our trust in institutions like governments and banks, today we increasingly rely on others.
Citation: Rachel Botsman: We’ve stopped trusting institutions and started trusting strangers. (2016, June). TEDSummit.
Category: Explainer video
Explanation: The background to Net Promoter Score and how it works.
Citation: NetPromoterScore. (2012, November 14). The Net Promoter System on a Napkin. YouTube.
Category: Research based video
Explanation: Examples of 4 personas created since the pandemic and their characteristics.
Citation: PYMNTS Media. (2020, July 20). Digital 3.0 Personas. YouTube.
Category: Educational video
Explanation: Visual explanation of the Technology Acceptance Model which explains how it works as well as its limitations.
Time: 00:03:49 watch to 00:03:30
Citation: QUT IFB101. (2015, February 26). Technology Acceptance Model. YouTube.
*You can also access a playlist containing all the videos, as well as videos from the author.