Please find below a specially curated list of videos dedicated to furthering your understanding of the chapter topics.
Category: Ted Talk
Explanation: As part of the sharing economy, Rachel Botsman talks about we used to place our trust in institutions like governments and banks, today we increasingly rely on others.
Category: Explainer video
Explanation: The background to Net Promoter Score and how it works.
Category: Research based video
Explanation: Examples of 4 personas created since the pandemic and their characteristics.
Category: Educational video
Explanation: Visual explanation of the Technology Acceptance Model which explains how it works as well as its limitations.
Time: 00:03:49 watch to 00:03:30
*You can also access a playlist containing all the videos, as well as videos from the author.