After reading the Air India case in Chapter 10, conduct research about the organization on the internet, paying specific attention to the culture and practices of this organization. In light of the specific incident in the case, design a training program specifically for the supervisor and subordinate involved in the incident. What information, skills, and advice would you include in each case? How would the culture of the organization help/hinder such training (remember, this is a government organization that has been around for decades.

Discuss your plan with a friend/colleague, asking him/her to challenge you at each step.