Test you understanding of key chapter concepts by working through this quiz. You can check your answer by clicking on the arrow to the right or on what you think the correct answer is.  The correct answer will then be revealed to you for that question. 

1. Which management ‘guru’ implied that the difference between successful and unsuccessful companies is their ability to learn?

  1. Edgar Schein
  2. Michael Porter
  3. Peter Senge
  4. Max Weber

Answer: C

2. Chapter 10 of your textbook argues that _________ focuses on the existing resources within an organization, whereas _________ focuses on the dynamic development of these resources.

  1. Knowledge management/learning
  2. Learning/Knowledge management
  3. Management/Leadership
  4. Knowing/learning

Answer: A

3. Which one of the following is NOT one of Fulop and Rifkin’s (1999) three sources of knowledge identified in your textbook?

  1. Learning by doing
  2. Stories
  3. Playing
  4. Popular accounts

Answer: C

4. Which of the following is NOT one of Nonaka’s four basic patterns of knowledge?

  1. Socialization (tacit to tacit)
  2. Combination (explicit to explicit)
  3. Formalization (tacit to explicit)
  4. Internalization (explicit to tacit)

Answer: C

5. Argyris and Schön (1978) identified two types of organizational level learning.  The process of optimizing skills and acquiring knowledge to resolve an organizational problem is called ____________ learning.

  1. Single loop
  2. Double loop
  3. Triple loop
  4. Problem loop

Answer: A

6. Wenger (1998) argues there are three ways of managing boundaries in communities of practice.  Which of the following is NOT one of the three?

  1. People
  2. Artifacts
  3. Culture
  4. Interaction

Answer: C

7. In chapter 10 of your textbook, Nike and Philips coming together to develop a product whereby both companies mutually benefit is an example of __________.

  1. Exploitation
  2. Marriage
  3. Collaboration
  4. High hopes

Answer: C

8. What popular assumptions does Brunsson (1998) question in relations to organizational learning?

  1. That organizational learning leads to greater efficiency and performance
  2. That all learning organizations eventually fail
  3. That non-learning is dysfunctional
  4. Both a and c

Answer: D

9. Foucault argues exams like the one you are doing right now serve the three major power functions, which of the following is NOT one of those?

  1. Visibility
  2. Individuality
  3. Subservience
  4. Transforming individuals into cases that are documented and objectified

Answer: C

10. Doing things more cheaply, quickly, and efficiently through the routinization, standardization, and formalization of what is already known and done is referred to as __________________.

  1. Imitation of knowledge
  2. Exploration of knowledge
  3. Exploitation of knowledge
  4. Formalization of knowledge

Answer: C