Test you understanding of key chapter concepts by working through this quiz. You can check your answer by clicking on the arrow to the right or on what you think the correct answer is.  The correct answer will then be revealed to you for that question. 

1. A hierarchy of differentiated knowledge and expertise in which rules and disciplines are arranged not only hierarchically in regard to each other but also in parallel is known as a _________.

  1. Organization
  2. Business
  3. University
  4. Bureaucracy 

Answer: D

2. Which one of the following is NOT one of the 15 principle dimensions of Weber’s bureaucracy?

  1. Power belongs to an office not an office holder

  2. Those who produce the greatest results are to be rewarded through discretionary financial rewards

  3. Rules are contained in files of written documents that, based on precedent and abstract rule, serve as standards for organizational action

  4. Delegation of powers is expressed in terms of duties, rights, obligations and responsibilities

Answer: B

3. Which one of the following is NOT one of the four major mechanisms of Ritzer’s idea of McDonaldization ?

  1. Efficiency: e.g. eradicating the need for staff to service consumers
  2. Predictability: e.g. the specific product should look, taste, feel the same no matter where it’s bought
  3. Customizability: e.g. the customer experiences a unique and customized product
  4. Calculability: e.g. the cheapest production method is used

Answer: C

4. Rogers’ (2015) idea that political, economic, social and community power and decisions should be at the local level (rather than centralized) is called _____________.

  1. Social democracy
  2. Productive democracy
  3. Liberal democracy
  4. Communism

Answer: B

5. An idea central to the concept of the ‘panopticon’ is ___________.

  1. Those being observed are scrutinized in ways that do not enable them to see that they are under surveillance
  2. That work is made as visible as it could be by virtue of the supervisor being able to see as much as is possible
  3. Any sort of establishment in which persons of any description are to be kept under inspection
  4. All of the above

Answer: D

6. Which of the following is a key principle of Chester Barnard’s ideas about organizing?

  1. Individual behavior is rarely predictable
  2. Effective and efficient communication is central to decision making
  3. Authority only exists in so far as people are willing to accept it
  4. All of the above

Answer: D

7. What lessons did researcher’s draw from the Hawthorne studies concerning informal relations in the workplace?

  1. That changing lighting in a workplace increased productivity of workers
  2. That the interior design of a workplace is critical to worker productivity
  3. That when workers form social relations at work, their productivity increases
  4. That if workers are allowed to become too social their productivity decreases

Answer: C

8. If a manager selects an employee to fit the task, trains that employee so she learns the best way of doing things, and then monitored her closely to ensure she is performing, that manager would be adhering to the principles of ______________.

  1. Human relations
  2. Scientific management
  3. Autocratic management
  4. Transactional management

Answer: B

9. Which of the following would be an example of Ritzer’s McDonaldization applied to finding ‘love’?

  1. Giving hand made chocolates to a person you desire
  2. Taking a person you desire for dinner at an exclusive restaurant
  3. Using a speed dating service
  4. Taking a date out for a Big Mac

Answer: C

10. The idea that people obey orders because they believe those giving the orders act in accordance to a set of given rules and regulations by way of their role is called_____________.

  1. Irrational beliefs system
  2. Rational-Legal precepts
  3. Managerialism
  4. Functional Roles Theory

Answer: B

11. Which one of the following is an example of Max Weber’s principle of traditional authority?

  1. Prince Charles, because he is next in line to the throne
  2. 50 Cent because he sells millions of records
  3. Daenerys Targaryen from Game of Thrones
  4. All of the above?

Answer: A

12. Which, if any, of the following are the three main principles of legitimacy according to Max Weber?

  1. Transformational authority, postmodern authority, transactional authority
  2. Legitimate authority, Rule-based authority, Rational-linear
  3. Charismatic authority, traditional authority, rational-legal authority
  4. None of the above

Answer: C