Reflect on your understanding by working through these review questions.

1. What do conversation analysts mean when they say they focus on ‘naturally-occurring action and interaction’?
2. How does conversation analysis fit within the broader programme of ethnomethodology?
3. Why is the perspective-display sequence a good way to ‘do’ caution?
4. How are institutions produced through talk?
5. What are the common ways by which we produce refusals?